Application specialist- Delhi, Gujarat and Mumbai

Key Result Areas

  • Distributor Management
  • Foster working relationships between Sysmex India and Distributors.
  • Conduct technical training of products to ensure distributors are properly trained to provide good support and customer service to customers.
  • Develop and implement best practices and policies to deliver effective services to distributors.
  • Provide support and expert assistance to distributors as a primary contact for troubleshooting and resolving technical issues.
  • Sales & Marketing
  • Implement sales & marketing strategies developed by the management as may be necessary
  • Maintain good client relations with key accounts
  • Perform market research in areas of competition, prospective clients and potential for new business.

Business Development

  • Conducts technical training to all representatives of distributors and also to end users, as deemed necessary
  • Educate & train not only distributor’s personnel but also laboratory professionals from time to time.
  • Handles customer complaints and implements corrective/preventive actions in a professional and timely manner
  • Communicates with Sysmex Asia Pacific Pte Ltd regarding product improvements and modifications.
  • Develops and maintains good communication and working relationship with Sysmex  and distributor team
  • Ensures that company’s commitment to customer satisfaction is maintained and constantly improved
  • Suggests and implements plan of actions that will add value to the team’s performance.

Infrastructure & Business Processes

  • Identify and implement initiatives to continuous improve processes and systems within the Business unit.
  • Initiate actions to prevent reoccurrence of faults through analysis, distributor education and training.
  • Use effective planning techniques to minimize business risk, cost and disruption.

Building and Maintaining Relationships

  • Establish relationships with key thought leaders in the field.